Putting It All Together: How to Integrate the Critical Tasks of Strategy – An Illustration1

Arnoldo C. Hax
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Arnoldo C. Hax: Massachusetts Institute of Technology

Chapter Chapter 8 in The Delta Model, 2010, pp 143-165 from Springer

Abstract: Abstract Up to this point, we’ve carefully examined the Delta Model and laid out the primary concepts and tools you need to implement its customer-centric approach to business strategy. We have also provided some practical examples of its application in a number of different settings.

Keywords: Balance Scorecard; Customer Segmentation; Delta Model; Business Dimension; Mainframe System (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4419-1480-4_8

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DOI: 10.1007/978-1-4419-1480-4_8

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