Enumeration and Scoring Rule

John R. Rossiter ()
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John R. Rossiter: Institute for Innovation in Business and Social Research, University of Wollongong

Chapter Chapter 7 in Measurement for the Social Sciences, 2011, pp 103-114 from Springer

Abstract: Abstract The E in C-OAR-SE stands for the final aspect of the theory, which is a double selection procedure called enumeration and scoring rule. “Enumeration” means how the answer scale is scored quantitatively. “Scoring rule” had two applications: it is the rule adopted by the researcher for deriving a total score for an individual within one item if the construct is doubly concrete, or across multiple items, if the construct measured is abstract in either the object or the attribute; and it is also the rule that the researcher adopts when combining scores from individuals to compute a group statistic such as a mean or median.

Keywords: Multiple Item; Scoring Rule; AMERICAN Customer Satisfaction Index; Answer Scale; Customer Satisfaction Index (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/978-1-4419-7158-6_7

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