Improving User Experience: A Methodology Proposal for Web Usability Measurement

Alexis Bañón-Gomis (), José-Vicente Tomás-Miquel () and Manuel Expósito-Langa
Additional contact information
Alexis Bañón-Gomis: Universitat Politècnica de València
José-Vicente Tomás-Miquel: Universitat Politècnica de València

Chapter Chapter 11 in Strategies in E-Business, 2014, pp 123-145 from Springer

Abstract: Abstract This work focuses on the concept of web usability. The objective of this research is to analyze, and improve on, currently available tools for measuring web usability, and propose a new evaluation methodology which will reduce the uncertainty that is inherent in the tools that currently exist. With this aim in mind, and taking as a starting point, the web usability evaluation framework proposed by Hassan and Martín (2003) and Suárez-Torrente (2011) a new collection of evaluation criteria with a high degree of disaggregation has been developed along with an associated metrics. We believe that the existing methodologies have been improved upon as the subjective elements of the evaluation process have been considerably reduced. The proposed improvements hold two main advantages: firstly, its use is less sensitive to a change of evaluator, thus offering greater robustness; secondly, expert evaluators are not necessary for its application.

Keywords: International Standard Organization; Business Logic; Heuristic Evaluation; Main Page; Great Robustness (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4614-8184-3_11

Ordering information: This item can be ordered from
http://www.springer.com/9781461481843

DOI: 10.1007/978-1-4614-8184-3_11

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().