Using the Answer Key

Martin Klubeck

A chapter in Planning and Designing Effective Metrics, 2015, pp 69-90 from Springer

Abstract: Abstract The Answer Key is a tool for helping ensure you have the right answer to your root question. It works with the majority of organizational improvement questions. It will also give you ideas about other areas you may want to measure. You’ll get the most benefit when you use the Answer Key to work on organizational improvement efforts.

Keywords: Customer Satisfaction; Future Health; Valuable Asset; Employee Satisfaction; Continuous Process Improvement (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4842-0826-7_5

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DOI: 10.1007/978-1-4842-0826-7_5

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