Tools and Resources

Martin Klubeck

Chapter Chapter 7 in Planning and Designing Effective Metrics, 2015, pp 99-110 from Springer

Abstract: Abstract Tools can be (and often are) confused with resources. I’ll use a simple delineation between the two. Tools are items that can be used to do—to actually design, create, analyze, and publish metrics. An example is Microsoft Excel.

Keywords: Business Process; Customer Satisfaction; Information Technology Infrastructure Library; Customer Satisfaction Index; Metrics Program (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4842-0826-7_7

Ordering information: This item can be ordered from
http://www.springer.com/9781484208267

DOI: 10.1007/978-1-4842-0826-7_7

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().