Zombies at the Workplace

Roger Strathausen

Chapter Introduction I in Leading When You’re Not the Boss, 2015, pp 1-10 from Springer

Abstract: Abstract I will never forget the first interviews I conducted as an internal auditor in the US service department of a global software company. We spoke to employees on three hierarchy levels: to call center agents, to first-line managers, and to the Vice President of Services. The VP was eager to explain the long-term business strategy to us, and the first-line mangers discussed resource and scheduling issues, costs, and so on. However, it was the call center agent interviews that fascinated me most and stuck in my mind. These colleagues looked at us auditors as if we came from outer space. They did not seem to comprehend most of our questions, much less answer them. Time and again, we heard: “They don’t tell us these things.” “Who are ‘they?’”, I asked. The answer was: “Management.”

Keywords: European Union; Euro Zone; Internal Auditor; Holistic Thinking; Human Resource Strategy (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4842-1748-1_1

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DOI: 10.1007/978-1-4842-1748-1_1

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