Artificial Intelligence and Robotics Technology in the Hospitality Industry: Current Applications and Future Trends

Li Yang (), Tony L. Henthorne () and Babu George ()
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Li Yang: University of Nevada, Las Vegas
Tony L. Henthorne: University of Nevada, Las Vegas
Babu George: Fort Hays State University

Chapter Chapter 13 in Digital Transformation in Business and Society, 2020, pp 211-228 from Springer

Abstract: Abstract This study explores the application of artificial intelligence (AI) and robotics technology in the hospitality industry. After reviewing and evaluating research and articles, currently, robotics technology has been broadly applied into hotel, food and beverage, and meeting and convention; these are the three major segments in the hospitality industry. The impacts of AI and robotics technology on workforce, customers, and corporations are examined. Further, the authors explore the potential use of artificial intelligence (AI) and robotics technology. In the end of this literature review, the factors and the risks of robot industry are discussed.

Keywords: Artificial intelligence; Robotics technology; Hospitality application (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-08277-2_13

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DOI: 10.1007/978-3-030-08277-2_13

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