How to Ask Questions

Jimmy Y. Jia
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Jimmy Y. Jia: George Washington University

Chapter 17 in The Corporate Energy Strategist’s Handbook, 2020, pp 177-186 from Springer

Abstract: Abstract Questions focus creative sparks onto a problem. The right question lies at the heart of innovations. Indeed, to achieve out-of-the-box thinking, one needs to perform out-of-the-box questioning. Closed questions have constricted answers, whether yes/no, true/false, or multiple choice. They are suitable for rapid-fire feedback and confirmation of ideas. Open questions have long-form answers. They invite respondents to elaborate on their ideas, conveying the contextual nuance of a situation. Cleverly crafted questions contain within them a frame of reference that guides the respondent’s analysis and answer. Energy strategists need to constantly probe for gaps in knowledge, opportunities to chase, and unknowns to learn. Nurturing a culture of inquiry can help open the team’s minds to ideas beyond one’s experiences.

Date: 2020
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DOI: 10.1007/978-3-030-36838-8_17

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