DefineDefine Phase: D Is for Define

Fatma Pakdil ()
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Fatma Pakdil: Eastern Connecticut State University

Chapter 4 in Six Sigma for Students, 2020, pp 77-115 from Springer

Abstract: Abstract Six Sigma projects start with the Define phase. This phase concentrates on selecting and identifying the research question or problem that will be analyzed in the Six Sigma project. In this phase, the details of the problem are identified along with the costs, expected benefits, and financial portrait of the problem. Projects should include an improvement opportunity within an existing process, product, or problem. Problems may emerge internally or externally in the environment of the organization. The voice of the customer is taken into consideration to identify what kind of topics should be analyzed in the Define phase. If possible, the potential value of the project should be linked with the organizational goals and objectives. The financial impact of the project is analyzed at the beginning and end of the process, which makes project evaluation more rigorous and meaningful. The financial assessment helps decision-makers evaluate and compare potential and current financial contribution of all efforts. The CTQ characteristics and performance metrics/indicators related to the project are then identified and linked with the estimated benefits of the project. The Define phase contains six main deliverables: (1) process analysis outcomes, (2) stakeholder analysis outcomes, (3) customer needs and expectations, (4) project prioritization and selection, (5) project charter, and (6) project plans.

Keywords: DMAIC; Define phase; Process analysis and documentation tools; Project prioritization and selection; Project charter; Critical-to-Quality (CTQ) characteristics; House of Quality (HOQ); Voice of customer; Voice of engineering (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1007/978-3-030-40709-4_4

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