Case Study 4: Overtourism—The Case of the Palace of Versailles

Nicolas Charlet () and Frédéric Dosquet ()
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Nicolas Charlet: ESC Pau Business School
Frédéric Dosquet: ESC Pau Business School

A chapter in Overtourism, 2020, pp 249-265 from Springer

Abstract: Abstract With eight million visitors a year, the Palace of Versailles (known in France as the Chateau de Versailles) is facing a problem of overtourism. The heritage is threatened and the public reception conditions may deteriorate. In order to determine a management model of overtourism, the study focuses on the case of the Palace of Versailles. Regarding the findings, the case study highlights the efficiency of an ambidextrous management of tourism, based on both exploitation and exploration. The study confirms the importance of innovation in tourism management and ultimately implies an actionable design of overtourism. The value of this study is indeed in its ability to sensibilise to the risks of overtourism so as to prepare the Palace of Versailles for decreasing attendance.

Keywords: Overtourism; Heritage; Versailles; Museum; Ambidextrous management; Innovation (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-42458-9_14

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DOI: 10.1007/978-3-030-42458-9_14

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