Tackling Overtourism and Related Perverse Impacts Using DMO Website as a Tool of Social Innovation

Mustafeed Zaman (), Tan Vo Thanh () and Laurent Botti ()
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Mustafeed Zaman: EM Normandie Business School
Tan Vo Thanh: La Rochelle Business School
Laurent Botti: University of Perpignan Via Domitia

A chapter in Overtourism, 2020, pp 131-147 from Springer

Abstract: Abstract The aim of this chapter is to illustrate the use of a Destination Management Organisation (DMO) Website as a tool of social tension mediator. From a methodological point of view, this chapter has adopted an exploratory qualitative approach in order to gain in-depth information regarding the phenomenon. As a tool of social innovation, a DMO Website has a strong potential in terms of helping destination to overcome social tensions. Findings show how a DMO Website could ensure the e-governance of the destination and experience co-creation by the stakeholders’ active participation. This chapter presents directives for DMO managers with precise examples in order to overcome social tensions and tackle overtourism.

Keywords: Overtourism; Destination management; DMO Website; Social innovation; Sustainability (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-42458-9_8

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DOI: 10.1007/978-3-030-42458-9_8

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