Communicating Effectively: Balancing Content and Connection

Chris Hamstra () and Janine Blakeslee
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Chris Hamstra: College of Arts and Sciences, Davenport University
Janine Blakeslee: College of Health Professions, Davenport University

Chapter 2 in Management and Leadership Skills for Medical Faculty and Healthcare Executives, 2020, pp 13-21 from Springer

Abstract: Abstract Effective communication is a balancing act between content-rich messages and connection with individuals that results in a shared meaning. In the constantly changing environments of healthcare and academic medicine, understanding how to navigate the challenges of communication is vital for successful relationships with patients, students, and peers, as well as employees and supervisors. This chapter offers a series of best practices focused on the goal of effective communication (oral and written) for those in healthcare delivery, academic medicine, and medical education. The SBAR (Situation, Background, Assessment, Recommendations) template used in the medical community is highlighted as a practical approach. Also considered is how individuals can navigate the complex and fundamentally human process of communication through listening and personal interaction.

Keywords: Effective communication; Communication in healthcare delivery; Listening in healthcare settings; Communication in academic settings; SBAR template (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-45425-8_2

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DOI: 10.1007/978-3-030-45425-8_2

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