e-Government and Tourism
Anna Picco-Schwendener (),
Nadzeya Kalbaska (),
Lea Hasenzahl () and
Lorenzo Cantoni ()
Additional contact information
Anna Picco-Schwendener: USI – Università della Svizzera italiana
Nadzeya Kalbaska: Institute of Digital Technologies for Communication, USI-Università della Svizzera italiana
Lea Hasenzahl: USI – Università della Svizzera italiana
Lorenzo Cantoni: Institute of Digital Technologies for Communication, USI-Università della Svizzera italiana
Chapter 67 in Handbook of e-Tourism, 2022, pp 1629-1644 from Springer
Abstract:
Abstract The chapter discusses the overlapping area between e-Government and tourism. It addresses the complex transition of governments from being completely offline to integrating information and communication technologies (ICTs). Their efforts range from improving the efficiency of their usual practices to changing their procedures (and approaches) in accordance with new media affordances. To do so, the chapter presents a map of six main e-Government relationships illustrated with examples from the tourism domain. These relationships are government-to-government (G2G); government-to-businesses (G2B); government-to-citizens (G2C); government-to-nonprofits (G2N); government-to-own-employees (G2E); and government-to-visitors (G2V). Furthermore, two cases are presented in depth to provide a better understanding of the complexity of e-Government support for tourism. Case one shows how an e-Government service (provision of public municipal Wi-Fi) can benefit tourism, while case two gives an overview of how governments include e-tourism-related interventions in their tourism management strategies. The chapter highlights the importance of the tourism sector for e-Government-related policies and practices, a relevance that is likely to grow in the future.
Keywords: e-Government; Digital governance; Tourism governance; Tourism policies; Government technology policy; Digital transformation of governments (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:
There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-48652-5_101
Ordering information: This item can be ordered from
http://www.springer.com/9783030486525
DOI: 10.1007/978-3-030-48652-5_101
Access Statistics for this chapter
More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().