The Evolution of Online Booking Systems

Robert Goecke ()
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Robert Goecke: Munich University of Applied Sciences

Chapter 9 in Handbook of e-Tourism, 2022, pp 195-219 from Springer

Abstract: Abstract E-Tourism started with the first automated airline computer reservation systems (CRS) implemented on mainframes. With the global spread of data transmission networks, they evolved to global distribution systems (GDS), which serve as B2B touristic distribution backbones until today. The seamless integration of heterogeneous data networks into the Internet and the invention of the World Wide Web as a distributed multimedia application platform led to the development of comfortable Internet/web booking engines. They enabled easy-to-use browser-based online booking as a self-service for customers and new forms of B2C travel distribution. Because the Internet and the WWW became the base technologies of all E-Tourism applications, their architecture and components are explained in detail as key enablers for online booking and CRS-Web-Front ends.

Keywords: Computer reservation system; Global distribution system; Internet; World Wide Web; HTML/CSS; IBE/WBE (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/978-3-030-48652-5_27

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