Website Evaluation Frameworks: A Review of the Hospitality and Tourism Field from 1996 to 2019

Shanshan Qi ()
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Shanshan Qi: Macao Institute for Tourism Studies

Chapter 34 in Handbook of e-Tourism, 2022, pp 797-827 from Springer

Abstract: Abstract This chapter provides a collection, review, and summary of 20 years of website evaluation studies in hospitality and tourism by adapting a scientometrics approach and content analysis. Seventy-four research articles related to travel website evaluation from 1996 to 2019 were collected from Web of Science, and the collected studies were categorized into four groups based on the methods that the articles employed for website evaluation: analysis of consumer and practitioner views; mathematical evaluation; software automated evaluation; and manual computation. The chapter shows that over the last two decades, website evaluation methods and research priorities have changed: early website evaluation studies focused more on features, functions, and the content of the traditional provider website, and recent studies have focused more on the richness of website content and interaction with users or compare the content of different types of websites. The chapter provides a comprehensive overview and summary of existing methods for evaluating tourism-related websites, serving as an important reference for the future development of tourism websites and related research topics.

Keywords: Review study; Website evaluation; Website performance; Website quality; Evaluation methods; Evaluation framework (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-48652-5_49

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DOI: 10.1007/978-3-030-48652-5_49

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