Digitalization of Work Processes: A Framework for Human-Oriented Work Design

Hartmut Hirsch-Kreinsen () and Peter Ittermann ()
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Hartmut Hirsch-Kreinsen: TU Dortmund University
Peter Ittermann: TU Dortmund University

Chapter 15 in The Palgrave Handbook of Workplace Innovation, 2021, pp 273-293 from Springer

Abstract: Abstract The chapter presents the options and criteria of a human-, resp. skill-oriented design of digitized industrial work. To this end, in the chapter, the following theses will be outlined: First, there are no clear prospects for the development of digital work; rather, very different development perspectives can be assumed. Second, the development of digitization has therefore to be regarded as a design project. A useful conceptual base for this is the approach of the socio-technical system. Third, based on this approach, basic criteria for the design and implementation of human-oriented forms of digitized work can be systematically developed. Methodologically, the contribution draws on research findings that deal with the diffusion of digital technologies and the development of work in industrial sectors of Germany.

Keywords: Socio-technical system; Germany; Industry 4.0; Workplace innovation; Digitized industrial work; Human-oriented work design (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-59916-4_15

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