Communication in Organizations

Christopher R. Barnhill (), Natalie L. Smith () and Brent D. Oja ()
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Christopher R. Barnhill: Georgia Southern University
Natalie L. Smith: East Tennessee State University
Brent D. Oja: University of Northern Colorado

Chapter 5 in Organizational Behavior in Sport Management, 2021, pp 49-58 from Springer

Abstract: Abstract Communication is one of the most challenging yet important tasks that any organization undertakes. Communication allows employees to learn about organizational goals, share ideas, and develop plans. However, organizational messages are only useful if they are received and understood by the intended audience. This chapter explores the communication process, from identifying the intended audience, choosing the proper communication channel, and delivering the message so that it can be understood. This chapter also explores the challenges for lower-tier employees in getting their messages to upper administration.

Keywords: Communication process; Communication channels; Upward communication; Downward communication (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-67612-4_5

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