Factors Affecting Knowledge Management and Learning: Exploring the Role of Diversity, Inclusion and Organizational Citizenship Behaviour

Deirdre O’Donovan ()
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Deirdre O’Donovan: Munster Technological University

A chapter in Knowledge Management and Learning Organizations, 2021, pp 1-23 from Springer

Abstract: Abstract This chapter explores the impact of three distinct, but related, factorsFactors on Knowledge ManagementKnowledge management and LearningLearning in organizationsOrganizations, specifically DiversityDiversity, InclusionInclusion, and Organizational Citizenship BehaviourOrganizational citizenship behaviour. The chapter begins by overviewing each of the factors, and other relevant concepts, before briefly discussing other organizational benefits associated with the three factorsFactors. Finally, the potential relationship between these factorsFactors and Knowledge ManagementKnowledge management and LearningLearning is discussed.

Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-71079-8_1

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DOI: 10.1007/978-3-030-71079-8_1

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