Trust and Leadership: Implications of Digitization

Miriam Höddinghaus () and Guido Hertel ()
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Miriam Höddinghaus: University of Münster
Guido Hertel: University of Münster

A chapter in Trust and Communication, 2021, pp 185-203 from Springer

Abstract: Abstract The ongoing proliferation of communication and information technology and the associated digitization of the workplace has major implications for organizational trust and leadership. New ways to collaborate, the predominance of electronic communication, and the growing automation of work and leadership processes alter risk structures and relationship dynamics in organizations, and ultimately the relevance, development, maintenance, and even the actors of trust. This book chapter summarizes these effects of digitization on leadership and discusses both theoretical and practical implications resulting for trust development. We start with the implications resulting from changes in the general leadership context, then turn to the digitization of leadership communication, and finally discuss how recent technological advances are changing leadership functions.

Keywords: Leadership; Digitization; Trust in leadership; Trust in technology; Computer-mediated communication (CMC); Information and communication technologies (ICT) (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-72945-5_9

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DOI: 10.1007/978-3-030-72945-5_9

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