The Role of the Digital Economy in the Management System of Service Organizations

Zhanna V. Smirnova (), Olga V. Golubeva (), Zhanna V. Chaykina (), Mariia V. Mukhina () and Svetlana N. Kaznacheeva ()
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Zhanna V. Smirnova: Minin Nizhny Novgorod State Pedagogical University
Olga V. Golubeva: Minin Nizhny Novgorod State Pedagogical University
Zhanna V. Chaykina: Minin Nizhny Novgorod State Pedagogical University
Mariia V. Mukhina: Minin Nizhny Novgorod State Pedagogical University
Svetlana N. Kaznacheeva: Minin Nizhny Novgorod State Pedagogical University

A chapter in Economic Issues of Social Entrepreneurship, 2021, pp 15-23 from Springer

Abstract: Abstract Purpose: The essence of personnel management in a modern organization is defined; the purpose is to study the essence of modern technologies for effective personnel management;—to analyze the development and the problem of recruitment process managing in the digital economy;—to consider methods and models of personnel management in the digital economy. Methods: The main methods of providing higher-performance incentives for employees of service enterprises are considered. The head of enterprises’ activity on staff motivation, development of activities for its improvement is studied. Results and Conclusions: The role of the digital economy in the management system of service organizations are highlighted. The survey results of restaurant business employees in Nizhny Novgorod are presented. The examples of information technologies in the field of restaurant business and types of main activities are given. The methods of employee motivation using information technologies by the head of enterprises in the organization of restaurant business are considered. The incentive means for employees are considered.

Keywords: Digital economy; Restaurant business; Information technology; Employee engagement; I20; I21; I26 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-77291-8_2

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DOI: 10.1007/978-3-030-77291-8_2

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