Methods of Assessing the Potential Impact of Digital Technologies on Business Processes of the Company

Alexander N. Vizgunov (), Yuri V. Trifonov (), Vasily Yu. Trifonov (), Artem V. Dorozhkin () and Oleg V. Yasenev ()
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Alexander N. Vizgunov: National Research University Higher School of Economics
Yuri V. Trifonov: Lobachevsky State University of Nizhny Novgorod
Vasily Yu. Trifonov: Afrikantov OKBM JSC
Artem V. Dorozhkin: Lobachevsky State University of Nizhny Novgorod
Oleg V. Yasenev: Lobachevsky State University of Nizhny Novgorod

A chapter in Economic Issues of Social Entrepreneurship, 2021, pp 37-46 from Springer

Abstract: Abstract Purpose: The purpose of this article is to develop a methodology for assessing the potential impact of digital technologies on the company's business processes, which is necessary when determining the feasibility of implementing such technologies. Methodology: The authors propose a comprehensive approach to assess the degree of influence of modern digital technologies, including intellectual, on the company's business processes. Such groups of indicators are defined that reflect the performance of business processes, such as lead time, reliability, quality, costs and flexibility, compliance with legal requirements. The influence of digital technologies on the listed indicators is noted, and specific examples of such influence are considered. It is stated that in assessing the feasibility of introducing digital technologies, the risks of deteriorating the controllability of business processes and the risks of information security must be taken into account. Ten analytical procedures are presented that determine the analysis of expediency and necessity of introducing digital technologies into business processes of the company. Results: An application of the proposed methodology is illustrated by specific examples of assessing the feasibility of three types of smart digital technologies in a company: corporate chat bots, a system for detecting fraudulent payments, and a system for correctly filling out payment documents. The introduction of chatbots has reduced the time required to complete operations and improve the quality characteristics of the processes being performed. The introduction of an intelligent system for detecting fraudulent payments has led to the enforcement of legal requirements and to a reduction in inspection time. An intelligent system for analyzing the correctness of filling out payment documents has led to lower costs and reduction of document control times. Conclusion: The proposed methodology can be used when making the following managerial decisions related to evaluating the feasibility of introducing innovative digital technologies: for a comprehensive assessment of the various characteristics of business processes that may be affected by implemented technologies; for a comprehensive assessment of risks specific to projects for the implementation of digital technologies; to conduct an assessment of the impact of digital technology on business processes in an operational manner.

Keywords: Digital technologies; Business process management; Performance indicators of business processes; Risk assessment; Intelligent information systems; O32 (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-77291-8_4

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