Sentiment Analysis for Reputational Risk Management

Daniel Schröder () and Marian Tieben ()
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Daniel Schröder: ifb SE
Marian Tieben: ifb SE

A chapter in The Digital Journey of Banking and Insurance, Volume II, 2021, pp 73-97 from Springer

Abstract: Abstract In order to manage reputational risk,Reputational risk indicators are needed. One possible attempt to measure an organization’s reputation is to analyze its media coverage. This article presents a powerful and straightforward approach that uses linguistic computingSentiment analysis to systematically examine a mass of textual data for both relevance and sentiment in relation to a particular organization.

Keywords: Reputational risk; Reputational risk management; Sentiment analysis; Topic modeling; NLP; NFR (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-78829-2_5

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DOI: 10.1007/978-3-030-78829-2_5

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