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Bo Edvardsson () and Bård Tronvoll ()
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Bo Edvardsson: Karlstad University
Bård Tronvoll: Karlstad University

A chapter in The Palgrave Handbook of Service Management, 2022, pp 3-18 from Springer

Abstract: Abstract The Handbook of Service Management has a broad scope and includes different perspectives of the diverse and complex service management field. The book is structured in five broad themes: service management, service strategy, service leadership and transition, service design and innovation, service interaction, quality and operation and technology in service. We have included contributions for different academic disciplines such as marketing, management, human resources, service operations management, informatics, and computer science to secure different perspectives. More than 100 service scholars from around the world have contributed with a total of 47 chapters. This introductory chapter provides a brief summary of each chapter and a definition of service management.

Keywords: Service management; Service strategy; Service leadership; Service design; Service innovation; Technology in service; Value-in-context; Resources; Service ecosystem; Platforms (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-91828-6_1

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DOI: 10.1007/978-3-030-91828-6_1

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