Contract Innovation: Driving Scale and Scope of Nonownership Value Propositions—Chapter Description

Michael Ehret () and Jochen Wirtz ()
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Michael Ehret: University of Graz
Jochen Wirtz: National University of Singapore

A chapter in The Palgrave Handbook of Service Management, 2022, pp 247-261 from Springer

Abstract: Abstract Nonownership value is one fundamental value proposition of services. This chapter systemizes contract innovation and its potential to enhance scope and scale of services, evident in the growth of the sharing economy, industrial servitization and service automation. Contract innovation entails three areas: (1) contract design innovation and client-driven learning, like systematic learning for improved service specifications; (2) contract technologies enhancing human capacity to control physical resources, through enhanced physical connectivity, service interfaces and legal technology, for example, digital contracts, payments and registries and (3) contracting infrastructures for orchestrating service ecosystems through physical networks, software interfaces and service ecosystems.

Keywords: Nonownership value; Service ecosystem; Contracts; Contract innovation; Service capitalism; Information infrastructures; Information and Communication Technologies (ICT) (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-91828-6_13

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DOI: 10.1007/978-3-030-91828-6_13

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