Self-Leadership and Empowerment: Lessons from Service Firms

Soumaya Ben Letaifa () and Jean-Yves Mercier ()
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Soumaya Ben Letaifa: ESG-UQAM
Jean-Yves Mercier: University of Geneva

A chapter in The Palgrave Handbook of Service Management, 2022, pp 317-333 from Springer

Abstract: Abstract This chapter explores how more than ever, in the post-COVID era, managers and leaders need to develop self-leadership. High levels of self-awareness enable managers to be impactful, as they are aware of their behaviors, are able to focus on their motivations, and know how to leverage social and emotional resources to implement action plans. Unleashing every aspect of individual potential will result in more capacity for initiative and innovation, confidence, serenity, and better management of personal energy, and will lead to collective resilience and agility. The authors draw on a case study of an airline to highlight how, in a context of unprecedented crisis, self-leadership leverages resources at the individual level and then creates collective loops of agility and resilience.

Keywords: Self-leadership; Social and emotional resources; Initiative (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-91828-6_17

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DOI: 10.1007/978-3-030-91828-6_17

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