Toward Socially Responsible Business: A Typology of Value Postures in Nested Service Ecosystems

Jonathan J. Baker (j.baker@adelaide.edu.au), Vicki J. Little (vicki.little@monash.edu) and Roderick J. Brodie (r.brodie@auckland.ac.nz)
Additional contact information
Jonathan J. Baker: University of Adelaide
Vicki J. Little: Monash University Malaysia
Roderick J. Brodie: The University of Auckland Business School

A chapter in The Palgrave Handbook of Service Management, 2022, pp 371-391 from Springer

Abstract: Abstract The need to share value with multiple stakeholders has become a business imperative. This chapter argues a service ecosystem perspective gives insight into how this might be achieved. We propose five interrelated, interdependent “value postures” that system actors adopt—systemic, strategic, relational, operational, and individual. A value posture is the way actors think about and practice creating and delivering value with others. Each posture reflects unique combinations of stakeholders, stakeholder goals, resources, and institutional arrangements. This chapter argues achieving alignment and consistency within and between value postures at different levels enables sharing of value with stakeholders and socially responsible business.

Keywords: Service ecosystem; Value postures; Value co-creation; Emergence; Socially responsible business; Service-dominant logic (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-91828-6_20

Ordering information: This item can be ordered from
http://www.springer.com/9783030918286

DOI: 10.1007/978-3-030-91828-6_20

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla (sonal.shukla@springer.com) and Springer Nature Abstracting and Indexing (indexing@springernature.com).