Beyond the Line of Visibility: Toward Sustainable Service Innovation

Lars Witell (), Per Carlborg () and Hannah Snyder
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Lars Witell: CTF, Service Research Center, Karlstad University
Per Carlborg: Örebro University School of Business
Hannah Snyder: BI Norwegian Business School

A chapter in The Palgrave Handbook of Service Management, 2022, pp 577-593 from Springer

Abstract: Abstract The book chapter discusses the research on service innovation, covering what a service innovation is and what a sustainable service innovation is. A key insight is that service research has taken a customer perspective on service innovation, and we ask if this is enough for service innovation research to stay relevant. Research on service innovation needs to address transparency and open the line of visibilities toward value creation, the environment, social, financial, and privacy to further our understanding and to increase the managerial relevance. The book chapter ends by directing research on service innovation in a sustainable direction.

Keywords: Service innovation; Sustainability; Business models; Platforms; Transparency (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-91828-6_29

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DOI: 10.1007/978-3-030-91828-6_29

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