Service Management: Scope, Challenges, and Future Developments

Michael Kleinaltenkamp ()
Additional contact information
Michael Kleinaltenkamp: Marketing Department, School of Business & Economics, Freie Universität Berlin

A chapter in The Palgrave Handbook of Service Management, 2022, pp 53-69 from Springer

Abstract: Abstract Depending on the understanding of the term service, service management encompasses very different aspects. This chapter identifies four perspectives on service that build the foundation for corresponding views of what is service management. Despite these differences, the common core of the various perspectives is that the coordination of service activities and the actors involved forms their focal aspect. To increase the efficiency of the resulting coordination tasks, a number of efforts are being made, particularly in the field of information technologies. We conclude that these endeavors are challenges and opportunities alike for the future development of service management.

Keywords: Coordination; Coordination costs; Information technologies; Service; Services; Service industries (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-91828-6_4

Ordering information: This item can be ordered from
http://www.springer.com/9783030918286

DOI: 10.1007/978-3-030-91828-6_4

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().