Artificial Intelligence and Decision-Making: Human–Machine Interactions for Successful Value Co-creation

Francesco Polese (), Sergio Barile and Debora Sarno ()
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Francesco Polese: University of Salerno
Debora Sarno: University of Naples Parthenope

A chapter in The Palgrave Handbook of Service Management, 2022, pp 927-944 from Springer

Abstract: Abstract The chapter answers the question of what elements should be taken into account for successful value co-creation due to human–machine interactions in decision-making. In particular, by integrating service-dominant logic with the viable systems approach, the chapter proposes a framework of four elements: (i) knowledge process in decision-making—the knowledge curve; (ii) characteristics of the decision-maker(s)—the knowledge endowment; (iii) context—the service ecosystem; and (iv) outcomes of the interaction—value co-creation (and intelligence augmentation).

Keywords: Artificial intelligence; Decision-making; Human–machine interaction; Intelligence augmentation; AI design; Knowledge endowment; Viable systems approach; Service-dominant logic (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-91828-6_44

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DOI: 10.1007/978-3-030-91828-6_44

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