Knowledge-Oriented Servitization Management Model

H. M. Belal (), Kunio Shirahada (), Michitaka Kosaka () and Olatunde Amoo Durowoju ()
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H. M. Belal: Liverpool John Moores University
Kunio Shirahada: Japan Advanced Institute of Science and Technology
Michitaka Kosaka: Japan Advanced Institute of Science and Technology
Olatunde Amoo Durowoju: Liverpool John Moores University

Chapter Chapter 3 in Knowledge in Servitization Management, 2023, pp 31-46 from Springer

Abstract: Abstract This book considers a ‘knowledge-oriented servitization management model’ as an ‘organizational learning outline’. To manage a successful servitization, a product-based company should be capable of dealing with and adapting a system called ‘service value system’ for a new knowledge co-creation process with the view to ensure service-based value offering. In addition, enough resources to support internally or externally (e.g., company itself, partners, customers) is needed (Brax and Jonsson, International Journal of Operations & Production Management 29:539–560, 2009). The most appropriate techniques for dealing with and adapting the stated ‘service value system’ involve resource integration and partners’ involvement. Therefore, this model is structured based on the interaction of knowledge space (KS) management along with the support of partners or corporate collaboration. A KS management contains a set of knowledge co-creation processes centered on collaboration impact. The ‘knowledge-oriented servitization management model’ supports the theory and concept explained in this book. It connects readers to existing knowledge. It also gives the foundation of hypotheses. The authors conducted a deep analysis with the aim of developing a verified and effective ‘knowledge-oriented servitization management model’. The analysis of the result revealed that to transform a product-oriented firm to one that is service-based, there is a need to achieve and practice the servitization opportunity and a ‘knowledge-oriented servitization management model’.

Keywords: Corporate collaboration; Knowledge space; Servitization; Service value system; Knowledge-oriented servitization model (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/978-3-031-18687-5_3

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