Developing Economies (Malaysia) Cases

H. M. Belal (), Kunio Shirahada (), Michitaka Kosaka () and Olatunde Amoo Durowoju ()
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H. M. Belal: Liverpool John Moores University
Kunio Shirahada: Japan Advanced Institute of Science and Technology
Michitaka Kosaka: Japan Advanced Institute of Science and Technology
Olatunde Amoo Durowoju: Liverpool John Moores University

Chapter Chapter 5 in Knowledge in Servitization Management, 2023, pp 71-86 from Springer

Abstract: Abstract This chapter presents business cases from developing economies (i.e., Malaysia). Companies are namely PKT Logistics Sdn Bhd; Feruni Ceramiche Sdn Bhd; and Company B: Health Products and Traditional Medicines Manufacturer. The 1st two companies are successfully transformed and practice servitization, but the 3rd one cannot. Given cases are examined based on data in terms of service science, knowledge science, servitization concept, organizational culture management, and operations management standpoint. The case findings show that the co-creating knowledge process by integrating knowledge and resources from different partners creates new organizational knowledge, which is essential for servitization.

Keywords: Knowledge creation; Service company; PKT-DMT Facebook community; Ba/Space; Service innovation; Service culture; Happiness; Purposes and core values (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-18687-5_5

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DOI: 10.1007/978-3-031-18687-5_5

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