The Role of Quality Management in Healthcare

Hale Kaynak (), Subhajit Chakraborty and José A. Pagán ()
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Hale Kaynak: The University of Texas Rio Grande Valley
José A. Pagán: New York University

A chapter in The Palgrave Handbook of Supply Chain Management, 2024, pp 443-464 from Springer

Abstract: Abstract In this chapter we first highlight the pressing supply chain management issues plaguing the US healthcare. Because hospitals play a critical role in the healthcare ecosystem and continuous improvement, quality leadership, teamwork, and supplier relations are key factors in managing healthcare quality, hospitals are at the center of our research. Proceeding with a conceptual representation of a typical US hospital supply chain in mind, we offer a conceptual framework depicting hospital quality management practices and quality performance. Finally, we discuss two major emergent concerns and research areas in healthcare – population health management and managing stressful environments in healthcare – and offer our insights drawn from quality management in the context of the US healthcare supply chain.

Keywords: Healthcare supply chain; Patient-centric hospital; Core processes; Quality outcomes; Population health management; Stressful healthcare environment (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-19884-7_24

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DOI: 10.1007/978-3-031-19884-7_24

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