Scope for Agency

Øyvind Kvalnes
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Øyvind Kvalnes: BI Norwegian Business School

Chapter Chapter 10 in Communication Climate at Work, 2023, pp 83-90 from Springer

Abstract: Abstract This chapter presents scope for agency as the fourth of five qualities that characterises well-functioning communication climates. Human agency engages with the past, responds to the present, and is directed towards the future. When individuals face situations where a verbal initiative can make a positive difference, their agency is formed by routines and scripts developed in the past and their plans, desires, and wishes for the future. Roald Nygård’s distinction between agent and pawn helps to clarify how self-understanding among group members can affect their decision-making and behaviour in critical quality moments. Scope for agency means that group members can provide constructive verbal responses to events that deviate from established routines and scripts.

Keywords: Agency; Agent–pawn; Locus of control; Attribution theory; Communication climate (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-28971-2_10

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DOI: 10.1007/978-3-031-28971-2_10

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