Bystander Effects

Øyvind Kvalnes
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Øyvind Kvalnes: BI Norwegian Business School

Chapter Chapter 3 in Communication Climate at Work, 2023, pp 21-28 from Springer

Abstract: Abstract The lesson from research on the bystander effect is that the more people who are present when a verbal intervention is required to change the course of events in a positive way, the less likely it is that anyone will speak up. Although exceptions occur, where a high number of bystanders can increase the likelihood of intervention, the main pattern relevant for building a communication climate is that people tend to hesitate to break out of a passive group. The two main reasons for the bystander effect are diffusion of responsibility and pluralistic ignorance. Knowledge about these psychological phenomena can inform efforts to establish and maintain a well-functioning communication climate.

Keywords: Bystander effect; Pluralistic ignorance; Diffusion of responsibility; Communication climate; Devil’s advocate (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-28971-2_3

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DOI: 10.1007/978-3-031-28971-2_3

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