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Øyvind Kvalnes
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Øyvind Kvalnes: BI Norwegian Business School

Chapter Chapter 6 in Communication Climate at Work, 2023, pp 45-54 from Springer

Abstract: Abstract The communication climate at work is put to the test when people contemplate seeking or offering help. These can be critical quality moments. A silence mystery can occur when employees refrain from seeking help even when help is at hand and they are struggling to cope on their own. The social cost of admitting they are unable to manage on their own can lead them to keep silent. They take pride in being independent of others, and they are reluctant to admit their limitations. The reasons people remain bystanders and do not offer help when they witness colleagues who clearly need it can also be a silence mystery. Breaking the silence in both domains can mobilise positive behaviours of helping and supporting others that in turn influence the helping and supporting behaviours of others.

Keywords: Communication climate; Helpfulness; Help; Prosocial behaviour; Systems of holding back (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-28971-2_6

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DOI: 10.1007/978-3-031-28971-2_6

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