Friendly Friction

Øyvind Kvalnes
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Øyvind Kvalnes: BI Norwegian Business School

Chapter Chapter 7 in Communication Climate at Work, 2023, pp 57-64 from Springer

Abstract: Abstract This chapter introduces friendly friction as the first of five qualities that can be found in well-functioning communication climates. To establish friendly friction in an organisation, it is necessary to avoid the poles of having unfriendly friction and friendliness without friction. Social contagion poses an obstacle to creating a productive communication climate in that unfriendly friction encountered on social media or within an organisation can spread. Experiences of friendliness without friction can also create more of the same. However, social contagion can also help to establish and maintain friendly friction as a quality in the workplace through exposure to practices where people provide that kind of input to each other.

Keywords: Friendly friction; Dissent; Bystander effect; Psychological safety (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-28971-2_7

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DOI: 10.1007/978-3-031-28971-2_7

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