Blending Backgrounds: Building Behavioral Insights at the U.S. IRS

Anne D. Herlache (), John L. Guyton () and Brenda K. Schafer
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Anne D. Herlache: Internal Revenue Service
John L. Guyton: Internal Revenue Service
Brenda K. Schafer: Internal Revenue Service

A chapter in Behavioral Public Policy in a Global Context, 2023, pp 111-124 from Springer

Abstract: Abstract This chapter offers a brief overview of the use of behavioral insights at the United States Internal Revenue Service, from the authors’ perspective. The authors situate the chapter in the context of an increased focus on taxpayer service beginning in the late 1990s. From there, the chapter follows roughly chronologically from early behavioral pilots and the need for additional tools to facilitate BI conversations, to a forward-looking nod to the future of BI at the IRS. Throughout, the authors incorporate lessons learned and underscore the value of the interdisciplinary nature of BI.

Keywords: Tax; Tax administration; Interdisciplinary work (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-31509-1_8

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DOI: 10.1007/978-3-031-31509-1_8

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