Online Public Services in Vietnam
Nguyen Thi Ngoc Mai
Additional contact information
Nguyen Thi Ngoc Mai: National Academy of Public Administration
Chapter Chapter 23 in Global Changes and Sustainable Development in Asian Emerging Market Economies: Volume 2, 2024, pp 379-391 from Springer
Abstract:
Abstracts Online public services refer to administrative services that are provided through the Internet. Citizens and businesses save time and costs when carrying out public administrative services with state agencies. In addition, the government will operate more effectively and transparently. Author employs a survey methodology to investigate the current state of online public services in Vietnam by gathering data from citizens, businesses, and state employees. The results show that citizens and businesses are quite interested in online public services because of their many benefits, but they still do not use many online public services due to many obstacles such as insufficient information about the services, and the lack of incentives for using online public services. State employees are not satisfied with the infrastructure for supplying online public services, such as slow Internet speed, incomplete population databases, and digital signatures not widely available, leading to the fact that online public services are not yet popular. Therefore, in the near future, the Vietnamese government needs to issue policies to encourage citizens and businesses to use online public services, improve the information technology infrastructure, and promote awareness among citizens and businesses about how to use online public services.
Keywords: Online public services; Information and communication technology (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:
There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-68842-3_23
Ordering information: This item can be ordered from
http://www.springer.com/9783031688423
DOI: 10.1007/978-3-031-68842-3_23
Access Statistics for this chapter
More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().