The Digital Evolution of Global Tourism and the Practical Lessons for African Small Businesses

Beauty Zindi, Emmanuel Ndhlovu and David Mhlanga ()
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Beauty Zindi: University of Johannesburg
Emmanuel Ndhlovu: University of Johannesburg
David Mhlanga: University of Johannesburg

Chapter Chapter 22 in Sustainable Finance and Business in Sub-Saharan Africa, 2024, pp 447-471 from Springer

Abstract: Abstract The Internet significantly impacts information generation, dissemination, and various business activities in today’s world. Its advent, along with associated technologies, has led to the development of concepts like electronic business (e-business) and electronic commerce (e-commerce), which offer profitable alternatives to traditional business methods. In the tourism industry, the Internet has brought both benefits and challenges. Utilizing inductive and deductive approaches underpinned by conceptualization and abstraction, this chapter explores the Internet’s impact on tourism, focusing on the changes it has brought to business operations. The Internet has expanded the marketing reach of tourism enterprises beyond traditional physical boundaries, enhancing profitability and reducing advertising costs. Additionally, this chapter provides essential lessons for African small businesses, emphasizing leveraging online platforms for marketing, adopting digital tools, focusing on cost-effective advertising, enhancing customer experience with personalization, and engaging with online travel communities. It concludes that while the Internet poses social, ethical, and moral challenges, its benefits outweigh these issues, recommending increased research on integrating the Internet as a foundational element of the tourism industry.

Keywords: Digitalization; Internet; Innovation; Tourism; Sustainable tourism (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-74050-3_22

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DOI: 10.1007/978-3-031-74050-3_22

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