How Digital Transformation Ended Up Being Much Bigger

Rik Coeckelbergs ()
Additional contact information
Rik Coeckelbergs: The Banking Scene

Chapter Chapter 3 in A New Ethos in Banking, 2024, pp 21-41 from Springer

Abstract: Abstract The digital revolution reshaped the banking industry, increasing complexity and efficiency. This chapter examines the profound changes in banking due to digitalisation, highlighting the shift from physical branches to digital interactions and how this has impacted relationships between banks and their customers.

Keywords: Digital transformation; Efficiency; Customer relationships; Digital banking (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-78234-3_3

Ordering information: This item can be ordered from
http://www.springer.com/9783031782343

DOI: 10.1007/978-3-031-78234-3_3

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().