Evaluating Digitally Enabled Health Services

Carolyn Steele Gray (), Nelson Shen (), Quynh Pham () and David Wiljer ()
Additional contact information
Carolyn Steele Gray: Science of Care Institute and Lunenfeld-Tanenbaum Research Institute, Sinai Health
Nelson Shen: Institute of Health Policy Management and Evaluation, University of Toronto
Quynh Pham: Institute of Health Policy Management and Evaluation, University of Toronto
David Wiljer: Institute of Health Policy Management and Evaluation, University of Toronto

A chapter in Handbook of Health Services Evaluation, 2025, pp 309-330 from Springer

Abstract: Abstract This chapter provides an overview of how to effectively assess the impact of digital health solutions on core objectives of high-performing health systems at the patient, provider, and system levels. Key measures of impact on patient outcomes and experience, provider experience, system efficiency, and equity related to digitally enabled models of care are outlined to help evaluators understand how impact can be measured. To effectively capture this impact, this chapter outlines how commonly used evaluation approaches can be adapted to adequately capture digitally enabled services and highlights the importance of adopting developmental and design thinking to evaluate these types of interventions. The chapter finishes with some guidance on choosing among the different approaches when considering capturing the impact on the quintuple aim.

Keywords: Digital health; Evaluation; Healthcare; Quintuple aim (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-87869-5_17

Ordering information: This item can be ordered from
http://www.springer.com/9783031878695

DOI: 10.1007/978-3-031-87869-5_17

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().