Revolutionizing Last-Mile Delivery: Discovering Disruptive Technologies and Innovative Solutions

Ozgur Kabadurmus (), Yasanur Kayikci and Fatma Nur Karaman Kabadurmus
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Ozgur Kabadurmus: University of Wisconsin-Eau Claire
Yasanur Kayikci: VLTN
Fatma Nur Karaman Kabadurmus: University of Wisconsin-Stout

Chapter Chapter 28 in The Palgrave Handbook of Supply Chain and Disruptive Technologies, 2025, pp 705-729 from Springer

Abstract: Abstract The importance of last-mile delivery (LMD) performance for customer satisfaction has increased dramatically due to the significant demand surge in online shopping with the COVID-19 pandemic. To satisfy the increased customer expectations for faster, more convenient, more transparent, and cheaper deliveries, many LMD providers started to invest in new technologies and adopt new delivery vehicles and distribution strategies. This research presents a comprehensive examination of new disruptive technologies and strategies, including AI/ML, Big Data Analytics, Physical Internet, Blockchain, Digital Twins, IoT, 3D printing, AR/VR, low/zero emission, and autonomous vehicles, microhubs, and mobile parcel lockers, in LMD operations. We critically review their state-of-the-art applications, outline future directions, and discuss potential barriers to implementing these technologies to improve LMD performance.

Keywords: Last-mile delivery; Disruptive techologies; Artificial intelligence; Big data analytics; Drones; Parcel lockers; COVID-19 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-90210-9_28

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DOI: 10.1007/978-3-031-90210-9_28

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