Implementing an Optimized Purchasing Process Through Operational Excellence

Mohammed El Gharbaoui (), Yigit Kazancoglu and Jose Arturo Garza-Reyes
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Mohammed El Gharbaoui: Ibn Tofaïl University, Business and Management Research Laboratory, National School of Business and Management (ENCG)
Yigit Kazancoglu: Yasar University, Department of Logistics Management
Jose Arturo Garza-Reyes: University of Derby, Centre for Supply Chain Improvement

A chapter in Pedagogical Case Studies in Purchasing and Supply Management, 2026, pp 347-363 from Springer

Abstract: Abstract CleanDIRECT M, a Moroccan affiliate of a worldwide hygiene group, faced a protracted and somewhat fragmented procurement procedure, characterized by redundant approvals, accompanied by scattered documentation and poor visibility over supplier performance. Nonetheless, the process was simplified to 12 steps instead of the initial 23, owing to the team that led a lean-based diagnostic approach, including value stream mapping and root-cause analysis. Standardized templates were introduced, approval pathways were optimized, and Python scripts were used to automate quotation retrieval, along with a live dashboard, which was implemented to track on-time and in-full deliveries. Within six months, CleanDIRECT M managed to reduce lead times by one third, improve compliance to 96%, and significantly decrease transaction costs.

Keywords: Purchasing process optimisation; Operational excellence; Supply chain; Automation in procurement; Integrated procurement management system (search for similar items in EconPapers)
Date: 2026
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DOI: 10.1007/978-3-032-12235-3_19

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