Facilitating Digital Transformation in Public Administration: The Interplay of Knowledge Management and E-Communication

Angelos Ntalakos (), Mary Viterouli (), Dimitrios Belias (), Ioannis Rossidis () and Athanasios Michiotis ()
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Angelos Ntalakos: University of Thessaly, Department of Business Administration
Mary Viterouli: University of Thessaly, Department of Business Administration
Dimitrios Belias: University of Thessaly, Department of Business Administration
Ioannis Rossidis: Panteion University, Department of Public Management
Athanasios Michiotis: Hellenic Open University, School of Social Sciences

A chapter in Knowledge Management and Innovation, Volume II, 2026, pp 153-199 from Springer

Abstract: Abstract This chapter explores the significant influence of knowledge management (KM) variables on digital transformation (DT) in the public sector, mostly in the changing e-Government era. Additionally, it aims to highlight the crucial role of e-communication in facilitating the successful implementation of these changes. Using a systematic literature review methodology, this chapter goes in-depth to evaluate the explored variables through a multi-pronged approach. The data sources span a wide range of scholarly literature comprising peer-reviewed journal articles, books, conference proceedings, and reports. Research shows that the correlation between knowledge management and e-communication is strong and that both have a positive effect on the digital transformation of the public sector. The study identifies effective KM capabilities, such as the creation, storage, transfer, and application of knowledge, as the main forces. This chapter expands the public administration theory through an integrated theoretical framework that vividly describes the complex nature of knowledge management variables.

Keywords: Knowledge management; Communication; Digital transformation; Change management; Public sector (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-032-16120-8_8

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DOI: 10.1007/978-3-032-16120-8_8

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