Implementation of a Destination Management System Interface in Tourist Information Centres and its Impact

François Bédard (), Marie Claire Louillet, Alix Verner and Marie-Claude Joly
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François Bédard: Université du Québec à Montréal
Marie Claire Louillet: Institut d’hôtellerie et du tourisme du Québec
Alix Verner: Université du Québec à Montréal
Marie-Claude Joly: Université du Québec à Montréal

A chapter in Information and Communication Technologies in Tourism 2008, 2008, pp 220-231 from Springer

Abstract: Abstract The aim of this paper is to understand the conditions for a successful implementation by the tourism ministry of a North American tourist destination of a destination management system (DMS) interface in local tourism information centres (TICs) located in its territory, and to comprehend the context, objectives, and impact of such an initiative. The Bédard model for adaptation to information technology (IT) in the service sector was used as the theoretical framework in this research. Two main data collection sources were employed: face-to-face interviews with the Ministry’s project leader and phone interviews with the TIC coordinators participating in the DMS interface implementation. Main findings show that TICs located in major urban centres are using DMSs to make reservations, while TICs located in more rural areas prefer to maintain direct contact with hotels. Working relationship, training, financial support and technical support were identified as main factors in adopting the interface.

Keywords: destination management system; DMS interface; tourist information centre; SME adaptation to technology (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-211-77280-5_20

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DOI: 10.1007/978-3-211-77280-5_20

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