Technological Innovations in the Passenger Process of the Airline Industry: A Hypotheses Generating Explorative Study

Patrick S. Merten () and Stephanie Teufel ()
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Patrick S. Merten: iimt University of Fribourg
Stephanie Teufel: iimt University of Fribourg

A chapter in Information and Communication Technologies in Tourism 2008, 2008, pp 348-358 from Springer

Abstract: Abstract The field of research “technological innovations in the passenger process of the airline industry” is introduced in this paper. Based on a literature review and a market analysis, the need for research is shown and the research question is formulated. Subsequently, the field of research and its research question are explored in more detail in a qualitative workshop. As a result, basic hypotheses are generated, which form the basis for further research. For this, a research framework is proposed, which incorporates theoretical constructs and empirical studies in order to derive practical recommendations for action for airlines and airports.

Keywords: technological innovations; passenger process; airlines; airports; research framework (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-211-77280-5_31

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DOI: 10.1007/978-3-211-77280-5_31

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