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Investigating the Effects of Product Type on Online Decision-Making Styles

Young A Park () and Ulrike Gretzel ()
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Young A Park: Texas A&M University
Ulrike Gretzel: Texas A&M University

A chapter in Information and Communication Technologies in Tourism 2008, 2008, pp 509-520 from Springer

Abstract: Abstract Decision-making styles have received attention from consumer behaviour researchers as a factor that influences consumer purchasing behaviour. This study explored whether online decision-making styles vary for different products, specifically tangible, standardized products (consumer electronics) and intangible, non-standardized products (accommodations). The findings showed a statistically significant effect for product type on perfectionism consciousness, brand consciousness, novelty and variety consciousness, as well as confusion by over-choice. The study concludes that online shopping for travel accommodation involves specific decision-making styles which need to be recognized by marketers and system designers.

Keywords: online shopping; decision-making styles; product type; accommodations (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-211-77280-5_45

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DOI: 10.1007/978-3-211-77280-5_45

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