EconPapers    
Economics at your fingertips  
 

Hotel Mobile Apps. The Case of 4 and 5 Star Hotels in European German-Speaking Countries

Asta Adukaite (), Annina Melanie Reimann (), Elena Marchiori () and Lorenzo Cantoni ()
Additional contact information
Asta Adukaite: Università della Svizzera italiana
Annina Melanie Reimann: Università della Svizzera italiana
Elena Marchiori: Università della Svizzera italiana
Lorenzo Cantoni: Università della Svizzera italiana

A chapter in Information and Communication Technologies in Tourism 2014, 2013, pp 45-57 from Springer

Abstract: Abstract The importance of mobile internet for travel and tourism has been widely acknowledged, nonetheless the different typologies of mobile applications, their design and usefulness are still under researched. In order to contribute to such analysis, this paper studies the “supply side” of hotel mobile applications adopting two research approaches, which complement each other. First, it draws a comprehensive map of contents and services offered by 80 iOS mobile apps of 4 and 5 star individual hotels as well as hotel chains in European German-speaking countries. Second, beside such objective analysis, the point of view of hotel managers is considered, studying both those whose hotel/chain features an app, and those who are not or not yet offering one. The main drivers for publishing an app are: increasing the loyalty and promoting special offers as well as enhancing the interaction with the guests and providing information about the destination. The main reasons for not publishing an app are: perceived irrelevance for the business, absence of added value to the guests’ satisfaction, difficulty to estimate the return on investment as well as lack of economic resources.

Keywords: Hotel mobile applications; mTourism; Online communication; Mobile marketing (search for similar items in EconPapers)
Date: 2013
References: Add references at CitEc
Citations: View citations in EconPapers (1)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-03973-2_4

Ordering information: This item can be ordered from
http://www.springer.com/9783319039732

DOI: 10.1007/978-3-319-03973-2_4

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().

 
Page updated 2025-03-23
Handle: RePEc:spr:sprchp:978-3-319-03973-2_4