Companies’ Approach to Reverse Flows Management: The Case of the Czech Republic

Alena Klapalová () and Radoslav Škapa ()
Additional contact information
Alena Klapalová: Masaryk University
Radoslav Škapa: Masaryk University

A chapter in Supply Chain Design and Management for Emerging Markets, 2015, pp 311-345 from Springer

Abstract: Abstract Over the last two decades reverse flows have become a recognized part of supply chain management. It is primarily the material flow that moves in the supply chain in the opposite direction from the material processed into the form of the final product from suppliers to customers into their processes of consumption. In this chapter the answers to the fundamental questions of the management of reverse flows using the example of the Czech Republic are presented, namely on the basis of collected data and information from the long-term empirical research carried out between managers of 150 Czech companies. The first question is why reverse flows are generated, and why do companies pay or not pay attention to them. Furthermore, who carries out the processes associated with these flows and how they are realized, whereas part of this question is, how the performance of these processes and their economic consequences for businesses are monitored. Three accompanying mini-case studies contribute to a better understanding of the present knowledge targeted at reverse logistics management practices. The basic finding is that the view of the Czech enterprises is somewhat polarized; reverse flows represent “a necessity that must be addressed” for 61 % of enterprises. The remaining 39 % of companies see reverse flows as a source of value, but not an essential one.

Keywords: Supply Chain; Czech Republic; Customer Satisfaction; Supply Chain Management; Reverse Flow (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-05765-1_12

Ordering information: This item can be ordered from
http://www.springer.com/9783319057651

DOI: 10.1007/978-3-319-05765-1_12

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().