Social Media-based Government Explained: Utilization Model, Implementation Scenarios, and Relationships

Gohar Feroz Khan ()
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Gohar Feroz Khan: Korea University of Technology & Education (KoreaTECH)

Chapter 2 in Case Studies in e-Government 2.0, 2015, pp 15-28 from Springer

Abstract: Abstract Due to the lack of understanding regarding social media-based government, many practitioners around the globe (particularly those in the developing world) are reluctant or unable to develop strategies and allocate resources to social media-based government. The main purpose of the research is to address this gap in knowledge and understanding by presenting and illustrating fundamental concepts of social media-based government. A web survey of 200 government website from 40 countries and 45 Web 2.0 initiatives across the globe was used to present and illustrate fundamental concept of the social media-based government: utilization model, implementation scenarios, and the relationships it can hold with the citizens.

Keywords: Web 2.0; Social Media-based government model; Implementation scenarios (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1007/978-3-319-08081-9_2

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